Dear Clients and Colleagues,
At SSOE we routinely take a critical look at how we are performing. I believe that if we are only as good as we’ve always been, it isn’t good enough. Years ago we decided that since what can’t be measured, can’t be improved, we’d take the time to quantify and qualify how we are doing on an annual basis.
As an extra incentive to achieving tangible improvements, we are publishing not just the favorable metrics, but also the areas where we have work to do. And since statistics can offer a quick snapshot of how we measure up in areas like safety, sustainable projects, and quality, we’ve included those as well.
We invite you to examine our Performance Review starting with the results of our client survey.
Tony Damon, CEO, SSOE Group
Our annual Client Satisfaction Survey asks for input on our greatest strengths as well as areas for improvement. The responses help us identify trends that we use to prioritize our goals as a company. We discovered that the areas cited as “room for improvement” are ones we are already working on. This validates that we’re on the right track to taking our client service to an even stronger position in ways our clients value.
Interested in participating in our next client survey? Contact firstname.lastname@example.org. We’d love to hear from you!
Value Promise equals the project savings we document for clients. We benchmark our value by comparing the savings identified to our total fees with a goal of at least 100%.
As you can see, the majority of savings we documented in 2012 were realized in the construction phase of the project. One thing we’ve noted is the difficulty of quantifying operational savings that continue to accrue over time. We are developing a better means of tracking these and believe that when we do, we will discover they are a larger proportion of total savings than what they currently appear to be. Our ultimate goal is to lower your total cost of ownership, which goes well beyond the initial cost of design and construction.
SSOE was named to 14 “Top 10″ categories this year.
For 15 years, SSOE has successfully earned its ISO certification. In that span of time, auditors found only one area of non-conformance. Each year we enhance our quality procedures to achieve our goal of zero non-conformance audits every year into the future.
We are also currently executing a plan to provide Six Sigma training to a broad cross-section of staff to ensure efficiency in all our processes toward our goal of 5% efficiency improvements every year.
Hours worked without a recordable accident
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