Each year, we ask your thoughts on what we’re doing right and what we need to adjust. We value your feedback, which is essential in helping us fulfill our commitment to quality, innovation, and continuous improvement.
Our Noted Strengths
Our survey asked you to list our areas of strength. Here’s what we heard:
Onward and Upward
Even with the best of feedback, there’s always room for improvement, and we value your suggestions for enhancing our service as much as the praise we receive. We combed through each of your comments and determined many are best addressed at their root cause. In response, we have developed a year long, company-wide journey aimed at enhancing our culture to bring it into alignment with our mission of making clients successful. We call this One Company, One Culture and it is made up of four key areas of action:
To improve collaboration between our own disciplines, with our partners, and with you, we are focusing on five behaviors: trust-building, willingness to challenge one another, commitment to decisions, peer accountability, and a focus on team results rather than individual egos. This approach is based on a concept presented in the bookThe Five Dysfunctions of a Team.
SSOE continually strives toward client intimacy, which we define as “developing a deep understanding of your business, building personal relationships at multiple levels, acting as your trusted advisor, making you successful, and creating a long-term, sustainable relationship.” In order to earn your trust, we must provide high-quality deliverables and service that meets your standards. So, the first session in our client intimacy series focused on identifying and removing any roadblocks to quality.
Long-Term Results Oriented
The goal is to shift from making expedient decisions to thoughtful decisions that consider long-term impact. This includes not only the investments we make for our own business, but the decisions we make on your projects that have the potential to impact your business in the long term.
We give top priority to your experience and success, always aiming to avoid internal processes that detract from, rather than add value to, your project’s outcome.