WestRock Global Headquarters
WestRock
WestRock provides their business partners a competitive advantage with game-changing developments in paper making, packaging design, and retail solutions. Their focus is insight-driven innovation, providing value and solving their partners’ biggest challenges. Having recently become a global company through acquisition, WestRock made strategic decisions to position themselves for future growth and success.
SSOE crafted a transformational workplace to support WestRock’s passionate customer focus. Believing talent, shared expertise, and out-of-the box thinking drive value for their partners, the new workplace brings together over 1,000 people from three sites. This coming-together set the stage for new synergies, lots of energy, and enhanced idea sharing. Presence and welcome happen at the building lobby, with hospitality, product display, and an Innovation Center for customized client collaboration. The experience reflects the culture of the business, its people, and their focus on innovation.
SSOE ’s design concept evolved with an enhanced user experience at its heart. Nine floors of workplace are open, connected, and inclusive, featuring agile workspaces. A mix of settings recognize the diverse range of preferences and work styles, allowing individuals to “customize” their work experience. It makes for – “a place where we can optimize our ability to deliver for our customers.” Lots of glass, open and semi-open collaborative zones and an interconnecting stair energize the atmosphere, a visual buzz and hum. The comfortable central café is a gathering spot used throughout the day, offering refreshment, social interaction, gaming, and building community.
The workplace is an authentic representation of who and what WestRock stands for as an organization and reflects their shared purpose. The space is straight-forward, practical, not fussy nor pretentious. A natural palette of concrete, wood, and metal finishes celebrate the materiality of their products. The simple beauty and geometry of folded planes, layered, and textured surfaces are found in their products and inspire the design of the workplace plan and architecture. Display of their product is integrated into the design giving teams an opportunity to share current work and prompt dialogue throughout and serves as a connecting device within the multiple floors of the workplace.
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SSOE is actively piloting AI Chat large language models (LLMs) or copilots that use Natural Language Processing (NLP) to streamline both design and development tasks, transforming how our teams interact with software and each other.
By integrating chat LLM engines into platforms like Revit, we’re enabling users to prompt complex actions using simple, conversational commands. In Revit, this means automating tasks such as modeling elements, cleaning up parameter data, managing annotations and dimensions, and organizing sheets—without writing scripts. These automations and quality prompts can be shared across project teams, accelerating workflows and reducing manual effort.
Similarly, our internal Software Development Community is leveraging GitHub Copilot to expedite coding tasks. Developers can generate and refine code using NLP prompts, tapping into GitHub’s extensive Repo to move faster from concept to implementation.
Together, these tools represent a shift from traditional, expert-driven scripting to intuitive, AI-assisted automation, unlocking new levels of efficiency and scalability across our projects.
SSOE is utilizing Microsoft Copilot Edge and M365 to significantly enhance work efficiency and accuracy across various departments. Copilot is accessible to all staff after training. Key areas of application include using it as a writing assistant, for idea generation, document summarization and generation, research assistant, excel assistant, programming code assistant, language translations, product comparison and data analysis. Use of Copilot has become part of the everyday life of SSOE employees who have identified key ways it can help them become more efficient with their daily tasks as well as more accurate in their deliverables.
Today, 100% of SSOE employees have taken the voluntary training and have access to Copilot Edge, achieving early our October 1, 2025 goal.
We found ourselves in need of a more robust tool to enhance resource forecasting and staff assignment capabilities. Instead of waiting for the perfect tool, we’re building it. SSOE’s in-house technology team has developed and piloted a tool that aims to forecast optimal staff mix and duration for new projects against existing workload to better understand capacity and manage resources efficiently. Additionally, the tool will allow teams to identify gaps to optimal staff mix.
SSOE has developed a proof-of-concept to use an AI Agent to act as a Master Engineer and Architect trained in SSOE’s processes, best-known-methods, and trainings. Our data structure is being remodeled to enable better use of our proprietary knowledge to train the agent on the ‘SSOE way’.
We helped our client visualize and optimize façade design for occupant comfort—long before breaking ground through the use of the Autodesk Forma tool. It allows the designer to rapidly experiment with the building’s geometry and façade design to promote sustainability, prioritizing quality of spaces and comfort for end uses, especially in extreme climates (daylighting and microclimate analysis tools) at the project’s exact geographic location, using location-specific environmental data.
Discover how SSOE is using Autodesk Forma to improve sustainability outcomes for industrial projects: SSOE Group: Improving sustainability outcomes for industrial projects with Autodesk Forma.
Autodesk Construction Cloud (ACC) is SSOE’s enterprise-wide project delivery platform. We partner with the Autodesk Product team and have research access. Use of the AI Assistant allows our design teams, owners, and general contractors the ability to query the project specifications for quality, answers, and more rapid responses to RFIs, submittals, or issues.